LEGAL & STATUTORY COMPLIANCE | DPDP ACT 2023 · IT ACT 2000
GRIEVANCE OFFICER
data protection & compliance officer
In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, ZeroCarbon has appointed a designated Grievance Officer to address user inquiries and data privacy concerns.
StatuteDPDP Act 2023
IT Act ClauseRule 3(11) (2011)
AcknowledgmentWithin 24 Hours
Resolution WindowMaximum 15 Days
Statutory Grievance Officer Details
Mandatory Redressal Authority under IT & DPDP Statutes
Designated Office
Data Protection & Regulatory Compliance Directorate
ZeroCarbon Technologies Inc., New Delhi & Bengaluru, India
Statutory Response Timeline: Grievance acknowledgments are dispatched within 24 hours of receipt. Complete resolutions or status determinations are executed within 15 days in strict accordance with applicable statutory timelines.
Grounds for Escalation to the Grievance Officer
- Requests for deletion, correction, or export of corporate account and personal contact data under DPDP Act 2023.
- Questions regarding third-party subprocessors or server regional data residency in accordance with national laws.
- Inquiries regarding consent revocation or corporate telemetry notification preferences.
- Suspected discrepancies in cryptographic calculation audit logs, ledger hashes, or emissions verification packages.